Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, phone number, email address, and service address
• Service Information: Details about your garage door, service requests, and appointment history
• Payment Information: Credit card details and billing information (processed securely through our payment processor)
• Communication Records: Records of your communications with us, including phone calls and emails
• Feedback: Reviews, testimonials, and survey responses you choose to provide

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Schedule and manage service appointments
• Process payments and send invoices
• Communicate with you about services, promotions, and updates
• Respond to your inquiries and provide customer support
• Send appointment reminders and follow-up communications
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (payment processors, scheduling software, etc.)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage of personal information
• Limited access to personal data on a need-to-know basis
• Regular security assessments and updates

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us understand how you use our website and allow us to improve our services. You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications
• Request a copy of your data in a portable format

7. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected
• The right to know whether personal information is sold or disclosed
• The right to say no to the sale of personal information
• The right to equal service and price, even if you exercise your privacy rights

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Phone: (206) 245-3833
• Email: info@miraclegaragedoor.com